CUSTOMER CARE CONFERENCE
October 20–23, 2019
Monday, October 21 • 3:15 pm–4:15 pm
California Consumer Protection Act: What you need to know
You may know what CCPA is, but what does it mean for you and your customer care operations? Engage with a legal expert and your peers in a Q&A session on compliance, including the handling of consumer requests. Come prepared with your questions.
Dan Podair, Associate, Steptoe & Johnson
Dan Podair represents clients in complex civil disputes and advises on matters related to cybersecurity and data privacy. He has focused his practice on white-collar criminal defense and government and internal investigations. Dan has significant experience representing clients in investigations and associated inquiries with government regulators, including the US Department of Justice and the US Securities and Exchange Commission, relating to securities, antitrust, and anti-corruption issues.
Tuesday, October 22 • 2:00 pm–3:00 pm
CCPA: Where Do We Go From Here? (Roundtable Session)
This session will be an open forum where you can network with other customer care professionals who will share their questions and challenges as well as information on how their company is preparing for CCPA.