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© SOCAP International 2019

625 North Washington Street · Suite 304 · Alexandria, VA · 22314
Telephone: (703) 519–3700 ·
Email: socap@socap.org

©2019 by SOCAP International.

CUSTOMER CARE CONFERENCE

SPOTLIGHT SESSION

SPEAKER BIO

October 20–23, 2019

Tucson, Arizona

#ReimagineCC

SCOTT KLOSOSKY

Technology and Innovation Expert, Developed HUMALOGY®

Spotlight Session Details:

Tuesday, October 22

11:00 am–12:30 pm

The Impact of HUMALOGY® on Customer Care: Rise of the Machines

Throughout his career, Scott Klososky has lived on the leading edge of technology innovation, analyzing its impact on the business world and society in general. He is recognized globally for his unique ability to accurately predict future digital trends and offer the logic behind why they will alter the status quo.

Scott has the ability to entertain, inspire, and enlighten audiences while also translating difficult-to-understand technology topics. He is known for tailoring presentations for specific audiences, incorporating the most current information available. His presentations cover topics such as the importance of organizational digital maturity, leading through the Digital Transformation, cybersecurity, machine intelligence, data intelligence, trendspotting, digital marketing, and best practices for digital governance.

Scott is equally adept at giving large-stage keynotes, speaking to small boards of directors, facilitating half- and full-day workshops, and conducting breakout sessions. His topics often generate many questions, and he enjoys interacting with audiences when appropriate. The best measure of his ability to inspire and inform audiences is the high percentage of clients who bring him back for follow-on work with their audiences.

 

EXPERIENCE

Scott is the founder of numerous successful technology startup companies, and this has helped him gain a unique perspective on technology’s impact on industry and humanity. He is not just an observer of digital trends; he has routinely invested in his future visions with a great track record of success.

This unique perspective and future vision have allowed Scott to travel the globe as a speaker, consultant, and author. He works with senior executives in organizations ranging from Fortune 500 companies to universities, nonprofits, and countless professional associations and coalitions.

As a technology entrepreneur, he also continually works in the trenches of building his own companies. Scott is the founding partner of TriCorps Technologies, a digital strategy and cybersecurity firm based in Oklahoma City. TriCorps Technologies focuses not only on helping clients to raise revenue and lower costs but also on protecting their organizations’ resources in both the physical and digital worlds. At TriCorps, Scott has developed a pioneering integrated security model that targets security from three directions—physical security, surveillance, and cybersecurity—providing a systematic approach to organizational security. TriCorps Technologies represents a merger between Future Point of View, a digital strategy firm Scott founded in 2007, and TriCorps Cybersecurity, a venture he co-founded in 2015.

BACKGROUND
Scott began his career fresh out of high school, where his job as a delivery boy served as a springboard into the world of technology. He became division head of a computer sales division and then purchased it as his own company. It was eventually built into a 12-store operation in three states.

His next endeavor was as founder and CEO of Paragraph, Inc., a Soviet/American joint venture founded in 1988, despite international tensions. Half the company was sold to Silicon Graphics, and the other half is still expanding today (Parascript, Inc.). Scott then collaborated with H.R. Haldeman to publish a diary of his years as the chief of staff to President Nixon, which became a bestseller (Putnam Publishing).

In 1999, Scott sold his company webcasts.com for over $100 million. Webcasts.com, an early producer of webcasted media ranging from corporate and government communications to sporting events and entertainment, represented a career spent on the bleeding edge of technology.

Scott is also the founder and minority investor of Alkami Technology, a tech startup that developed a second generation online banking platform with innovative features. The privately owned software company focuses on providing online account management solutions to the financial services industry.

BOOKS

Did God Create the Internet?

The Impact of Technology on Humanity

 

The Velocity Manifesto

Harnessing Technology, Vision & Culture to Future-Proof Your Organization

Enterprise Social Technology

Harnessing the Power of Social Media, Social Networking, Social Relevancy

 

Manager’s Guide to Social Media (A McGraw Hill Brief Case Series Book)

Jumpstart Productivity, Profitability, and Business Growth with Social Media