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© SOCAP International 2019

625 North Washington Street · Suite 304 · Alexandria, VA · 22314
Telephone: (703) 519–3700 ·
Email: socap@socap.org

©2019 by SOCAP International.

CPG COMMUNITY MEETING

CUSTOMER CARE CONFERENCE

October 20–23, 2019

Tucson, Arizona

#ReimagineCC

Wednesday, October 23

9:00 am–1:00 pm

All conference attendees are invited to join the Consumer Packaged Goods (CPG) Community Meeting. Separate registration is required.

Key Topics

  • Social/Digital Media—Effective monitoring and consumer engagement

  • Crisis Management—More than a recall (Panel Discussion)
    Presenter: Mary Ann Platt, Executive Vice President, RQA, Inc.
    Panelists: Heidi Verse, OceanX, LLC - Sabrina Helm, PetSmart

  • E-commerce—and the growing impact on consumer affairs (Panel Discussion)

 

Registration Fee: $150

Registration for this meeting occurs during full conference registration.

SCHEDULE

*subject to change

Wednesday, October 23

9:00 am–9:05 am

Welcome From SOCAP and CPG Committee

9:05 am–10:30 am

Social/Digital Media—Effective Monitoring and Consumer Engagement

10:30 am–11:30 am

E-commerce—And the Growing Impact on Consumer Affairs

Panel Discussion

11:30 am–11:45 am

Break

11:45 am–12:45 pm

Crisis Management—More Than a Recall

Presenter: Mary Ann Platt, EVP, RQA

Case Studies, Interaction, and Dialogue

Working Lunch (Boxed Lunch Will be Provided)

12:45 pm–1:00 pm

Wrap Up and Closing Remarks