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RE-IMAGINE VIRTUAL

CUSTOMER CARE

CONFERENCE 2020

Oct. 14, Oct. 21, Oct. 28, & Nov. 4

The Premier Virtual Conference for Customer

Care Professionals

Global brands today are driven by an integrated customer experience strategy that calls for an entire organization to exceed overall customer expectations. A dynamic and growing community of diverse customer care professionals is leading the way for this philosophy. Join us at Re-Imagine Virtual, the intersection of customer experience professionals, ideas, research, and technologies that fuel this emerging discipline.

Over four sessions – one per week – powerful speakers will inspire you to lead. Brand professionals will deliver learning forums with immediate practical application. Attendees will exchange business insights, time-tested principles, and personal examples of the new strategic role of customer care in the omni-channel enterprise.

Register today!

4 sessions over 4 weeks: A different topic each week. 11:15am-4:00pm EST each day!

Oct. 14: Training and Development. Manage your virtual onboarding and staff training and retention. Explore effective team building and staff engagement.

 

Oct. 21: Outsourcing. Review the RFP Process Do’s and Don’ts, managing client expectations, evaluating resources and more.

 

Oct 28: Technology. Explore the role of technology and how to leverage and evaluate its effectiveness in your customer care department or contact center.

 

Nov. 4: Reporting & Metrics. Effectively measure and report data, leveraging data and ways to benchmark.

Register today!

Survey Sponsored by

See the results!

New Benchmarking Survey on Remote Onboarding & Training: Results to be Revealed at Re-Imagine Virtual Customer Care Conference
 

Survey is now closed

Hear the results of the survey at the October 21st Re-imagine session.  Thanks to all of you who participated in the study!

THANK YOU TO OUR SPONSORS

Have any questions?

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© SOCAP International 2020

107 S. West Street · Suite 725 · Alexandria, VA · 22314
Telephone: (703) 519–3700 · Email: socap@socap.org

©2020 by SOCAP International.