Oct. 14, Oct. 21, Oct. 28, & Nov. 4
The Premier Virtual Conference for Customer
Global brands today are driven by an integrated customer experience strategy that calls for an entire organization to exceed overall customer expectations. A dynamic and growing community of diverse customer care professionals is leading the way for this philosophy. Join us at Re-Imagine Virtual, the intersection of customer experience professionals, ideas, research, and technologies that fuel this emerging discipline.
Over four sessions – one per week – powerful speakers will inspire you to lead. Brand professionals will deliver learning forums with immediate practical application. Attendees will exchange business insights, time-tested principles, and personal examples of the new strategic role of customer care in the omni-channel enterprise.
4 sessions over 4 weeks: A different topic each week. 11:15am-4:00pm EST each day!
Oct. 14: Training and Development. Manage your virtual onboarding and staff training and retention. Explore effective team building and staff engagement.
Oct. 21: Outsourcing. Review the RFP Process Do’s and Don’ts, managing client expectations, evaluating resources and more.
Oct 28: Technology. Explore the role of technology and how to leverage and evaluate its effectiveness in your customer care department or contact center.
Nov. 4: Reporting & Metrics. Effectively measure and report data, leveraging data and ways to benchmark.
Survey Sponsored by
See the results!
New Benchmarking Survey on Remote Onboarding & Training: Results to be Revealed at Re-Imagine Virtual Customer Care Conference
Survey is now closed
Hear the results of the survey at the October 21st Re-imagine session. Thanks to all of you who participated in the study!
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