Oct. 14, Oct. 21, Oct. 28, & Nov. 4
The Premier Virtual Conference for Customer
Global brands today are driven by an integrated customer experience strategy that calls for an entire organization to exceed overall customer expectations. A dynamic and growing community of diverse customer care professionals is leading the way for this philosophy. Join us at Re-Imagine Virtual, the intersection of customer experience professionals, ideas, research, and technologies that fuel this emerging discipline.
Over four sessions – one per week – powerful speakers will inspire you to lead. Brand professionals will deliver learning forums with immediate practical application. Attendees will exchange business insights, time-tested principles, and personal examples of the new strategic role of customer care in the omni-channel enterprise.
4 sessions over 4 weeks: A different topic each week. 11:15am-4:00pm EST each day!
Oct. 14: Training and Development. Manage your virtual onboarding and staff training and retention. Explore effective team building and staff engagement.
Oct. 21: Outsourcing. Review the RFP Process Do’s and Don’ts, managing client expectations, evaluating resources and more.
Oct 28: Technology. Explore the role of technology and how to leverage and evaluate its effectiveness in your customer care department or contact center.
Nov. 4: Reporting & Metrics. Effectively measure and report data, leveraging data and ways to benchmark.
How has the pandemic affected your workplace, especially Remote Onboarding and Training? Share your insights in SOCAP and BenchmarkPortal's new survey.
Please take four minutes to complete the survey and:
1. You'll receive an Executive Summary of the survey
2. When you register for the Re-Imagine Virtual Customer Care Conference, you'll be one of the first to learn the survey results from Bruce Belfiore, CEO, BenchmarkPortal. You will also receive the full survey report.
Survey Sponsored by
Share your insights!
New Benchmarking Survey on Remote Onboarding & Training: Results to be Revealed at Re-Imagine Virtual Customer Care Conference
Survey open until October 19
Hear the results of the survey at the October 21st Re-imagine session. Thanks to all of you who participated in the study!
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